Frequently Asked Questions
Some of the most frequently asked questions are answered here, but if you have any additional questions please feel free to reach out to us and we’ll be happy to help you out.
Who are the educational products for?
The bundled guides and documents are designed for established professional photographers of any genre who are new (or newish) to commercial photography.
Jamie created them with the assumption that the photographer already has an established business and is looking to add commercial photography to their services.
The guides and documents will benefit new photographers too, but all of the guide content assumes that the reader’s photography and editing skills are advanced enough to be prepared for commercial assignments, and that they have a professional website and processes set up for working with clients. (Invoicing, emails, etc).
The guides were written with U.S.-based photographers in mind.
The prices are all in $USD, the references are all to American companies, and the usage fees are based on industry standards in the U.S.
If you are a photographer based outside of the U.S. you should find the guides helpful and informative, but you’ll need to do research on industry standards in your geographical area when it comes to things like commercial pricing and legal considerations.
How do I download the files after I purchase them?
After you complete your purchase, provided you check the ‘create account’ box during checkout and don’t choose to check out as a guest, you will be automatically forwarded to a thank you page where you will see a bright blue link to your zip file download.
The thank you page also contains information on how to access your account in the future.
If you prefer to wait to download the file, you may return to your account at any time after purchase, visit the downloads tab, and click on the file name in the ‘downloads’ column. (The file is a zip file). The download link will not expire.
If you choose to check out as a guest, you can download your purchase from your order confirmation email.
You can set up an account later using the same email address you placed your order with. You just need to click the change password link on the login page and you’ll be good to go.
Can I buy the 356-page Big Guide separately?
Unfortunately, no. The Big Guide to Commercial Photography cross-references all of the other elements in the bundle. The Big Guide and all elements of the bundle were all designed to function as a set.
Plus, if you need the information in the Big Guide, you definitely need all of the other elements that are included.
Can I print the 356-page big guide?
Do the guides contain information specific to architectural, food or product photography?
Not specifically, although many of the same rules apply, if the photos will be used commercially to advertise/market a product or service.
We plan to add more guides to the shop in the future, so please reach out and let us know what you need.
Can I use some of the documents in my business?
The following documents were designed for you to use in the course of your business in a client-facing capacity:
- model releases
- call sheet
- change order form
- estimate / bid terms & conditions
- first-time clients guide (if placing on a website, make it private/not indexed in Google in order to avoid a duplicate content Google penalty)
Is follow-up support and phone or email consulting included in the price of the bundles?
Personalized one-on-one consultation isn’t included in the bundles, although hourly consulting is available from author Jamie Piper, and she’d be happy to help you with things like portfolio review, website development/design, marketing strategies, etc.
You can also get feedback and support from both Jamie and other industry pros in the Community, where you’ll find 100 different commercial photography forums on a wide variety of topics specific to the business of commercial photography.
The guides are also loaded with links to additional (free) resources for commercial photography that you should find very helpful.
What if I change my mind after I download everything? Can I get a refund?
Sorry, but no.
Because the products are digital and available immediately after purchase, all sales are final and refunds won’t be granted for any reason after the product has been purchased.
We feel that we’ve provided more than enough information about each product in order for you to make an informed decision, but if you still have questions before purchasing, please reach out to us.
If I have a problem with purchasing or downloading, what do I do?
Technology is weird sometimes but never fear, Jamie will help you out and get you taken care of!
Just drop her an email.
I never received my order email with the download link
Did you check your spam folder?
Some of our customers’ orders end up there due to the highly aggressive nature of email spam filers these days.
Check there first.
Are you using an external email address through a Gmail account?
If using an external email address through gmail you may also need to go into your gmail account settings, click on ‘accounts & import’ and click ‘check mail now’ to the right of the account you had the order sent to.
It can take an hour or more for Gmail to retrieve external emails if you don’t do that.
If you still don’t see your order email drop us a line and we’ll get you taken care of.